168. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Around the world, maybe one every seven years. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The RFoG node is a Vector BOOSTRAL 610. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. However, I do not have any of the specified wall sockets available. on 21-02-2023 19:59. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. . Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. Connect the Hub’s power cable with the blue tab. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Customer since 1993. These enter my house via an air brick/vent very close to. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. The box and cables may have been removed by the previous occupiers. VM BB TV Landline. Networking and WiFi. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Account - Mobile. Let us know if there's any further issues. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. . The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I'm a Very Insightful Person, I'm here to share knowledge. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. It should be free of charge. . Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. . I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. We have the quickstart pack but sadly cannot get broadband set up and working. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Room 1 - install a twin RJ45 socket on the inside wall by the router. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. on 27-01-2023 17:22. My Virgin Media App. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. on 23-10-2022 13:36. 0 Kudos Reply. Very poor advice. 29-12-2022 20:58 - edited 29-12-2022 21:00. Phone. Virgin Media engineer installation. Excludes. First picture is telephone socket which is now not used. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Virgin Media Wall Socket Connector Wrong Kind in. Tried looking but can't see a way to book an engineer for this? Thanks. Not had any success calling. I am going to cancel. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The new ones are just screws, the old style Telewest ones are like star shaped head. Virgin Media; My Virgin Media; Shop; Help;. Also available from the likes of Screwfix, Homebase, Toolstation etc. 0. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. The cable could be hidden within, or behind, furniture. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. They can arrange for an engineer to come to the property to complete the installation. I unscrewed it and there is a male isolator inside the box. If you can get Quickstart, you can choose one of two delivery options. No virgin media wall socket; Options. )In this video, I am showing the sta. plug that extended cable into the. 3. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Manage Your Account. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Some of the cables hanging out the wall were cut off after the house improvements. Explain what needs to be done and book an engineer visit. Sometimes there is no wall box, just a trailing cable. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Second, you'll likely need a manned installation for your VM services. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Try tracing the cables back to the house from the brown box outside. If you're happy with this and for the charge we can make the arrangements for you 🙂. You can visit the website virginmedia. Sign in . Account - Mobile. Entertain me; Broadband Deals. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Browse Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Got my virgin media self install kit but I don't have a virgin socket. Virgin Mobile. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Options. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. This video will show you how to install a Virgin Media extension cable. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. It could be that a previous owner has cut the cabling out. I have been given other details for the account such as the account number/area code and. pls contact me ASAP . Re: Moving virgin media wall socket. on 25-09-2022 15:41. Not all properties have a socket, just a cable. . Solved: I have been told to connect the adaptor to my hub and the other end to my phone. The openreach socket can take a landline cable or an ethernet cable. . 168. Incidentally the phone socket is redundant if not in use and can be safely removed. Sign in . No virgin media wall socket. ahhh the rubbish that is CS - you could try this. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. - 5156775. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. QuickStart, set up and connections. I have tried to contact vm but I don’t have a landline number so they w. Chris. Reply. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. A Ti-Vo was installed in one of the upstairs bedrooms. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. VM guy was happy with that and did a nice neat job inside. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: No wall socket. We have a virgin media wall socket with an - 4353656 - 2. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The connector with the yellow label looks like your VM connection, the other two look like satellite. If there is one you need to trace it back to the wallbox outside where it will connect to a. We have tried plugging it into the only box we found it would fit but no luck. Browse Virgin Media Virgin Media Community. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Praying the white is the virgin one. 100. the building then somewhere close to that point on the inside will be either a junction box or the. So tiny joule protectors must be safe. Forum TeamRe: How to book an engineer. There should then be. log into hub3 - 192. Phone. It may just be a loose cable rather than a socket. on 01-12-2022 18:48. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. I have only got one rectangular shaped white socket (Shown. I was told when purchasing the broadband package that fi. Indeed, I just took further photos which may help illustrating. VM don't use fibre inside the property. Please help as I need the. But I have no Virgin Media Wall socket in my house. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. Options. Alternatives to Super Hub 2. Failing this. 0 Kudos. virgin media internal wall box. Just make sure you definately don't need it, or won't be needing it again. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Look for the omnibox outside and trace the cable inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Tudor. Re: No wall socket. #1. This hole will typically be up to 1cm in diameter and often positioned near your front door. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Do a Google search on. Networking and WiFiSame thing happened, and on all the wall phone points. . 2. can someone contact me about moving a TV point please. The Openreach sockets do not work for Virgin Media. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, Same problem here. Tuning in. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I was told when purchasing the broadband package that fi. You can also check for a loose cable as not all properties have a socket. Virgin Media FTTP. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We would like this to be re-located please into our living room on ground floor. screw the master socket back to the wall. This video will show you how to install a Virgin Media extension cable. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. I don't work for Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Vonage 2nd line. There are 10 types of people: those. If no joy, try the pre-install team - 0800 0521734. cable from wall. I can only find the TV socket. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I have a Virgin Media wall socket, it's the white box in Picture 1. You may need to use the. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Please help. Thank you. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I unscrewed it and there is a male isolator inside the box. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. Connect the Hub’s power cable with the blue tab. Also there will be an external, often brown, omnibox. Is it necessary to plug the cable to socket for having wifi, if so what can I. signed up and was given the option of self installation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You need something called a barrel to connect the two. Can see - 5322120. I don't see a virgin media wall socket. Teki, Mar 28, 2020. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. -a power cable for the hub's adapter. Security matters. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media: TiVo® service. 1. - 5346428. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can you help me please. Account - Cable. Options. The cable could be hidden within, or behind, furniture. Entertain me; Broadband Deals. Thank you for your post. Virgin Media M125 Fibre Broadband. But its still failing to get any connection (i think i. 12-10-2022 18:51 - edited 12-10-2022 18:59. the 2 wires end up inside the wall, I cannot see further where it is leading to. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Virgin wall socket Tashamegan. I don’t it is fibre cable. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. cable from wall. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. I’m sorry to hear of the issues that you’re having with your installation. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Re: Wall socket. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. VM BB TV Landline. For more information please visit:Media don’t do any Fibre connections to inside the house. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Virgin Media; My Virgin Media; Shop;. . u just run a long cable from the box inside to whatever room u want. Tudor. I highly doubt my landlord will allow a virgin coax. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). . Old Virgin Media box and poor signal. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. . It works fine and my router (which is the black box in Picture 2),. I'm a Very Insightful Person, I'm here to share knowledge, I don't. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. You need to go outside and locate the brown or grey omnibox on the wall. I do not have a virgin media wall socket so I cannot set up my kit. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. on 04-02-2023 11:17. com. Don’t plug the power cable into a plug socket yet. I have a Virgin Media wall socket, it's the white box in Picture 1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Mobile Your Account. 9. Especially big thanks to the engineer, Mr. All the cabling is the property of Virgin Media and must not be touched. There will be a seperate connection inside the interior wall box. to be phone lines. Networking and WiFi. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. on 12-01-2023 21:04. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. com and book a technician. Networking and WiFi. The power supply must fit the correct way round. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Thanks for your post. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You can also check for a loose cable as not all properties have a socket. on 08-01-2023 20:46. Rob. Kath_F. Sign in . Could an engineer be arranged to install please as my account is due to go live today. Mobile Your Account. I was sent the pack as. Hi , Welcome to our Community Forums and thanks for your post. on 30-12-2022 13:41. #2. 0 Kudos. Virgin Phone Switchover. Hello tejeshn. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. These enter my house via an air brick/vent very close to. Don’t plug the power cable into a plug socket yet. Trouble shooter. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. 1 ACCEPTED SOLUTION. I have also checked outside and there is no box either on my property or on my boundary wall. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 132Mb average speed. Luckily, most newer computers have one already. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. VM BB TV Landline. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. Some photos would help us. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hello, I've just recieved our VM hub5 and unable to. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Trouble shooter. Last edited: 21 Jul 2010. I only found an openreach mastersocket 5c in the flat. Try that and see if you can connect. Forum Team In response to rohith15388. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. . Kit arrived today…no wall box so unable to install. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. 3) other end of this cable, connect the female to female F connector, connect the other side. Call the Pre-installation and delivery team on 0800 052 1734. Everything is converted to specialised triple screened coaxial cable. Broadband and phone deals. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't. When you place your order, we'll let you know. ) Options. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Tudor. Finally, they'll complete the setup to make sure it's all working. I cannot find the virgin box inside my house but can find a Telewest box.